Terms of service

General Terms and Conditions (GTC)

(As of: October 2025)

1. Scope of Application

These General Terms and Conditions (GTC) apply to all contracts concluded between CMR Nexus GmbH, Wiesenstraße 21, 40549 Düsseldorf, Germany (hereinafter "we" or "CMR") and our customers through the online shop wattdance.de. Any deviating terms and conditions of the customer shall not apply unless we expressly agree to their validity in writing.

2. Contractual Partner, Conclusion of Contract

(1) The contractual partner of the customer is CMR Nexus GmbH. (2) The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to place an order. (3) By clicking the "Purchase" button, the customer submits a binding offer to conclude a purchase contract. The contract is concluded when we accept the order by sending an order confirmation via email.

3. Prices and Payment

(1) All prices are quoted in Euro and include the statutory value-added tax (if applicable). (2) The available payment methods are exclusively PayPal and bank transfer (advance payment). (3) For PayPal, the charge is made immediately upon conclusion of the contract. For bank transfer, the invoice amount must be transferred within 7 calendar days of the conclusion of the contract. Delivery will only take place after full payment has been received. The invoice will be issued upon delivery or after the goods have been shipped.

4. Delivery and Shipping

(1) Delivery is made to the delivery address provided by the customer. (2) The delivery time is stated in the respective offer. (3) We bear the costs of shipping (standard shipping). Additional costs for special deliveries (e.g., express, island delivery) are borne by the customer if they have expressly chosen such delivery.

5. Right of Withdrawal for Consumers

Withdrawal Policy

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you (who is not the carrier) takes possession of the goods (or, in the case of partial deliveries, the last goods).

To exercise your right of withdrawal, you must inform us: CMR Nexus GmbH, Wiesenstraße 21, 40549 Düsseldorf, Germany, Email: info@cmr-nexus.de by means of a clear statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract.

Consequences of Withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs arising from your choice of a delivery method other than the standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received notification of your withdrawal.

We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier (§ 357 para. 4 BGB).

Return Shipping Costs and Dangerous Goods

The customer bears the cost of return shipping in the event of withdrawal, provided that we have informed the customer of this before the order was placed (§ 357 para. 6 BGB). Returns may only be made using the return label/carrier provided or confirmed by us. For goods classified as dangerous goods (e.g., lithium batteries, energy storage systems), return shipping costs vary depending on the pickup address and carrier. Please contact our customer service before returning the goods.

Condition of Returned Goods

The goods must be in a condition that allows for normal examination of their nature, characteristics, and functionality. We may deduct any loss in value resulting from handling that goes beyond this examination from the refund amount (§ 357 para. 7 BGB).

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

Goods that are made to the customer's specifications or clearly personalized,
Goods that are delivered sealed for health protection or hygiene reasons and whose seal has been removed after delivery, perishable goods.

6. Cancellation Before Shipment

Regardless of the statutory right of withdrawal, we offer the option to cancel an order before shipment. In this case, we will refund the purchase price minus the actual transaction fees incurred and retained by the payment service provider (e.g., approx. 2% for PayPal).

7. Retention of Title

The goods remain our property until full payment has been made.

8. Warranty

The statutory warranty rights for consumers apply (§§ 434 ff. BGB). The warranty period is two years from delivery of the goods.

9. Liability

(1) We are fully liable for intent and gross negligence. (2) For simple negligence, we are only liable in the event of a breach of a material contractual obligation (cardinal obligation). In this case, liability is limited to the foreseeable, typically occurring damage. (3) The liability limitations do not apply in the event of injury to life, limb, or health, in the case of an assumed guarantee, or under the Product Liability Act.

10. Data Protection

The processing of personal data is carried out in accordance with our Privacy Policy, available at: https://wattdance.de/pages/privacy-policy

11. Amendment of the GTC

We reserve the right to amend these GTC at any time with effect for the future. Changes will be communicated to the customer in a timely manner.

12. Applicable Law and Jurisdiction

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. (2) For consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.

13. Severability Clause

If any provision of these GTC is invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.