Cancellation and Return Policy

Cancellation and Return Policy (Only for Orders via wattdance.de)

This policy applies exclusively to orders placed directly through wattdance.de. For purchases made through external sales channels, please contact the respective retailer – they are subject to their individual terms and conditions.

1. Order Cancellation

To cancel an order, please contact us:
Email: support@wattdance.de

Important Note: For returns or refunds, any incurred costs – such as the 2% PayPal transaction fee and any return shipping costs – will be deducted as a fee. These cover payment processing and handling costs.

Outside our business hours (Mon–Fri, 9 AM–5 PM), cancellations cannot be processed. Thank you for your understanding.

2. Return Policy

2.1 Faulty or Defective Products

For faulty or defective products, we offer a full refund provided you report the defect within 14 days of receiving the goods.

After confirmation of the defect, you have the following options:
- Full refund of the total purchase amount
- Free product replacement (including return shipping costs covered by Marstek)

2.2 Returns Without Stating a Reason

For returns without providing a reason, the following conditions must be met:
- The product and all accessories must be returned complete, undamaged, and in the original, undamaged packaging
- The resale of the product must not be impaired (condition must be like new)
- Return shipping costs are borne by the customer – exact amounts are listed in the table below:

2.3 Returns Not Accepted For:
- Damage caused by improper installation, use, maintenance, or storage
- Products that have been modified, opened, or repaired without authorization
- Missing original packaging or damaged packaging that impairs resale
- Return requests submitted later than 14 days after receipt
- Missing parts, signs of use, or visible damage

2.4 Return Process:
1. Contact us via email (support@wattdance.de)
2. Send your order number, reason for return, and relevant photos
3. After positive review, you will receive the return address and instructions
4. Upon receipt of the goods, we will inspect them for integrity and completeness
5. Refunds will be issued within 14 business days; replacement shipping within 7 business days (if available). You will receive confirmation via email. If you have not received your refund after 14 business days, please contact us at support@wattdance.de.

3. Refund Timeframe

- Refund upon cancellation: Once your cancellation is confirmed, the refund will be processed within 7 business days.
- Refund upon return: Once we receive and inspect the returned product, the refund will be processed within 14 business days. You will receive a confirmation email once the refund has been processed.

If you have not received your refund after 14 business days, please contact us via email.

4. Contact

If you have any questions about returns or refunds, please contact us at:
Email: support@wattdance.de